Goals Of The Research
Risk action in
SME’s could be extremly harmfull not just for the involved persons but for the
SME as a whole. Human error is the main factor in the majority of the
unexpected events (malfunctions,loss, incidents, accidents) produced in SME’s. Our
research was focused on the improvement
of the loss management of the SME’s
using cognitive methods and techniques.
Our main
objectives were:
- The development of an usefull
cognitive model of risk and loss inside the SME’s, model based on the
concept of meme pools as the transmitter of heuristic experience in order
to assure an effective risk prevention;
- Model the cognitive components of the
task execution and of the interaction between man-machine and man-working
environment form the possible risk point of view
- Use these models to explore sources of
human error;
- Improve performance in risk and loss
control management;
Methodology and results obtained
We have started
our research with a statistical study regarding risk and loss inside the
Romanian SME’s. We have choose a significant statistical probe of 1000 SME’s
from all the major domains and with the same protection against risk
capabilities. However, we discovered that some SME’s were risk prone- with more
of 85% of incidents and accidents happened there in five years- while others
were risk “protected”-with less of 25% incidents and accidents. We studied the
specific knowledge structures that are used in SME’s in order to minimise risks and assure an
efficient loss management- using the meme (R.Dawis, 1976) notion as a
specific chunk of oriented knowledge and
the meme pool as a fundamental and necessary framework for the growth and
distribution of memes.
We have developed
a c model based on three pilons (the Partner Cognitive Model, the Workplace
Platform Cognitive Model and the Performance Cognitive Model), as shown in
Figure 1 .
Figure 1 The three
pilons of the SME risk and loss cognitive model
These three pilons
are cooperating towards the assurance of safety and reduction or elimination of
risks. They are using a standard set of messages presented in Figure 2.
Figure 2 The
Standard Set of Messages
Our general
cognitive model was mapped on specific activities resulting a structure like
Figure 3.
Figure 3
Based on this
cognitive model (developed like the others using the Cogent 2.3.6 tool) we performed
our research regarding the human errors
basically finding that a good
meme pool structure- starting with the workplace and ending at the top
management is the key for risk reduction/elimination and an optimal loss
control.
Conclusion
Our study evolved
towards the improvement of existing loss control managerial systems, based on
the developed cognitive models and also on the research performed regarding
human errors.
The developed
cognitive models were translated into tutorial programs based on eduknowledge
structures (Stefan Kovacs, Uta Adina, Mihalca Rodica, 2005).
References
Dawkins R.(1976),The selfish gene ,Oxford Univ.Press, Oxford
Tanaka Y(1996)
.,Meme media and a world-wide meme pool,
in Proc.ACM Multimedia 96
Mihalca R.,Uta
A.,Kovacs St. (2005) Computer Based Intelligent Learning Environments (CBILE)
specific to the high level safety training ,Proceedings of
the International Conference on
Computer Systems and Technologies - CompSysTech’
2005
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